1. Purpose

These General Terms and Conditions of Sale govern all travel services, tourist circuits, accommodations, transport, assistance, and services provided by Assamar Tours (hereinafter referred to as "the Agency").

Any reservation implies the unconditional acceptance of these terms by the client.

2. Reservation

The booking is confirmed when:

· The booking form is duly completed

· A deposit is paid according to the communicated terms

· A written confirmation is sent by the Agency

Any request will be processed according to availability at the time of confirmation.

3. Price & Payment

3.1 Price

The prices include the services mentioned in the programme (accommodation, transport, visits, guidance according to the chosen package).

They do not include, unless stated:

· Personal expenses

· Insurance

· Drinks and meals not included

· Visa fees, international tickets

Prices may be adjusted in the event of circumstances beyond the Agency's control (fuel increases, taxes, exchange rates…).

3.2 Payment

· Deposit: minimum 30% at the time of booking

· Balance: before the start of the trip or as per contractual agreement

Payments can be made by bank transfer, cash (subject to regulations), or any other method accepted by the Agency.

4. Modifications & Cancellation

By the client

Cancellation fees according to the time before departure:

Any modification requested by the client after confirmation may incur additional charges.

By the Agency

The Agency may cancel or modify a programme in the event of:

· Force majeure (bad weather, security risks, decisions by authorities…)

· Minimum number of participants not reached

In the event of cancellation by the Agency, a refund or an alternative solution will be offered.

5. Liability

Assamar Tours is responsible for the proper execution of the services provided in the contract.

However, the Agency cannot be held responsible for:

· Delays, losses or cancellations related to air or sea transport

· Incidents due to the client's behaviour

· Cases of force majeure

The client remains responsible for their personal belongings.

6. Formalities

The client must:

· Hold a valid passport & visas if necessary

· Comply with Algerian laws and regulations

· Provide the accurate information requested by the Agency

The Agency can assist the client in these procedures without substituting for them.

7. Insurance

The client is encouraged to take out travel insurance covering:

· Cancellation

· Medical assistance

· Repatriation

· Luggage

If insurance is offered by the Agency, it is optional unless legally required.

8. Health & Safety

The client must inform the Agency of any medical condition that may influence the course of the stay.

The Agency reserves the right to refuse a traveller if their condition compromises their safety or that of the group.

9. Complaints

Any complaint must be reported immediately to the guide or the Agency.

If no solution is found on site, the client may submit a written complaint within 7 days following the end of the stay to: contact@assamartours.com

10. Data protection

Personal data is used solely for the processing of files, in accordance with applicable laws.

11. Applicable law and disputes

These General Terms and Conditions are governed by Algerian law.

Any dispute will be submitted to the competent courts in Algeria.